HVAC Service Wanted Something Revolutionary for Service Requests
A mid-level HVAC service was losing out on service calls missed by their admin team – and they were fed up! Revalate offered a solution that is rapidly changing the way the front-end systems can really work – and setup only took a month. Is it getting hot in here?
Primary pain point(s)
Our client was getting hammered with high call volumes and scheduling was like catching flies with a tennis racket. The company needed a sophisticated solution to manage the influx of customer calls more effectively. Long wait and response times became normal and so did the customer complaints. Technician productivity dropped with new fires to put out on top of the regular work expected, and an innovative intervention was needed ASAP.
Goals and objectives
- Enhance customer service responsiveness including data collection and management.
- Streamline operations and technician scheduling.
- Reduce call handling times significantly.
How Revalate helped
We developed an AI voice agent to autonomously handle incoming service calls. This AI, equipped with NLP (natural language processing), schedules repairs and maintenance based on client location and technician availability, simultaneously updating their customer service system with notes and sending email confirmations.
Outcome
Our AI solution cut call handling time by 50%, improved scheduling accuracy, and boosted customer satisfaction through quicker, more efficient responses. This transformation significantly enhanced technician productivity and streamlined operations.