Reliable App Support and Training for Your Business

At Revalate, we believe exceptional support is the foundation of successful partnerships. Our support schedule is designed to ensure you have access to the right assistance, at the right time, through the right channels. Whether it's resolving urgent issues, providing personalized training, or proactively improving your app's performance, our dedicated team is here to help you every step of the way. Explore our support options tailored to meet the unique demands of your business.

Support Schedule

Response Times
  • Standard Support: Response within 48 hours.
  • Priority Support: Response within 24 hours.
  • Same-Day Support: Response within the same day on Enterprise plans or upon request.
Business Hours
  • Monday to Friday: 9 AM - 5 PM EST.
  • Emergency Support: Available with Enterprise plans or upon request.
Support Channels
  • Email Support: Ideal for non-urgent inquiries.
  • Phone Support: Dedicated helpline available during business hours.
Dedicated Account Manager
  • A single point of contact for bi-weekly check-ins, support requests, and feedback.
Training and Onboarding
  • Initial Onboarding: Comprehensive training sessions within the first two weeks after project delivery.
  • Refresher Training: Available on-demand at an additional cost.
Proactive Support
  • Monthly performance and usage reviews to identify and address potential issues proactively.

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